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Why Every Local Government Needs a New Operating System

“Local-government officials have been on an app binge of late.  For the past five years or so, cities and counties everywhere have used technology and advanced data techniques to establish incredible new local government applications that make governments’ interaction with residents more pleasant and effective in a multitude of ways, from reporting the locations of gaping potholes to easily paying a parking ticket.

“But as municipal leaders continue to use technology to improve services, there is a need — no matter how difficult — to rethink the basic underlying operating systems of government.  If a pipe is starting to leak, it’s not enough to put a bucket under it; it’s time to fix the plumbing.  In our book, A New City O/S: The Power of Open, Collaborative and Distributed Governance, Stephen Goldsmith and I detail how public leaders can fundamentally reshape government — update its operating system — to support consistent, jurisdiction-wide innovation.  Successful efforts by public leaders across the county show how to make it a reality.”

FULL STORY Published on April 24, 2018 by GOVERNING